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Serving the difficult customer : a how-to-do-it manual for library staff

Smith, Kitty 1945- (Author).

Record details

  • ISBN: 1555701612
  • Physical Description: print
    x, 166 pages : illustrations ; 28 cm.
  • Publisher: New York : Neal-Schuman Publishers, 1993.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references (pages 159-163) and index.
Subject: Public services (Libraries) United States
Customer relations
Interpersonal communication United States

Available copies

  • 3 of 3 copies available at NC Cardinal. (Show)
  • 1 of 1 copy available at Harnett County Library.

Holds

  • 0 current holds with 3 total copies.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Harnett County Main Library 025.5 Smi (Text) 33630002542509 Professional Nonfiction Collection Available -

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